Terms and conditions

Package Travel
Package travel is covered by the Package Travel Act No. 472 of June 30, 1993. Package travel is defined as a combination of at least two of the following elements, provided the organizer offers them together or have been offered in advance and are sold together, and if the total service lasts more than 24 hours or includes an overnight stay:
-Transport
-Accommodation
-Other tourist services not directly related to transport or
accommodation, but which constitute a significant part of the package trip.

Parties to the Agreement
"Buyer" refers to the physical person who mainly acts outside their profession and who confirms the purchase and delivery of specific goods by placing an order with Football Travel.
"Traveler" refers to the physical person participating in the package tour.
"Football Travel" is a division of Football Travel ApS and is used in the following both about the physical or legal person who accepts the Buyer's order by order confirmation and sells the ordered goods and about the website from which goods are presented and ordered.

In case a match is rescheduled
As a starting point, most matches are played either Saturday or Sunday.

However, matches can be moved to either Friday, Monday or a completely different weekend up to 3 weeks before the first assumed date.

At Football Travel, we offer a match guarantee. For you as a customer, this means that even if a match is moved, you will not miss the match.

If the match is moved to Friday:
If a match is moved to Friday, and you have purchased the trip with a flight, we will find a flight for you earlier in the day so you can make it to see the match. If we can't find a flight earlier in the day, departure is changed to Thursday.

If the match is moved to Monday:
If a match is moved to Monday, and you have purchased the trip with a flight, we extend your stay with an extra night and change your flight so you leave on Tuesday.

If you have purchased the trip with a hotel, we extend your hotel stay by a night.

If the match is moved to another weekend or midweek match:

If a match is moved to another weekend, we move the trip to the match.

Conclusion of the Agreement
When purchasing on Football Travel's website, payment of the trip's price is considered acceptance of the agreement as described immediately before with payment and of these terms.

Payment
The entire price of the trip is paid online when booking.
The account information you enter when purchasing trips and/or additional services is sent directly to PBS in encrypted form (SSL) that only you and PBS can read. Thus, no one else sees or stores information about you.

When purchasing with a credit card, the amount is deducted from your account as soon as the trip is booked with Football Travel.

In some destinations, the hotel charges a city tax at check-out. This cannot be paid in advance and is payable by the customer.

Travel Confirmation and Ticket Delivery
Immediately after payment on Football Travel's website, an email with order confirmation and information about the purchased package tour is sent. Unless otherwise stated in the travel booking and travel voucher, football tickets are sent to the Buyer no later than 24 hours before the match.

Price Changes
All stated prices are daily and only valid on the day of booking. Therefore, price changes may occur continuously.
All prices shown on the website are dynamic, which is why prices change continuously.

Subject to typographical errors and other obvious errors. Furthermore, it is subject to price changes caused by transport costs, including fuel prices, taxes, duties, or fees for certain services such as airport, port, landing, or take-off charges, currency rates used in calculating prices, and other changes beyond our control. Any price changes will be notified to the Buyer no later than 20 days before departure.

Right of Withdrawal and Cancellation
Sport & culture package tours cannot be changed or cancelled after booking.
Also, be aware that in the case of sports events, theatre, concerts, or other special events, Football Travel cannot be held responsible for the cancellation/movement of the Event. Extra costs associated with the moved event will be charged to the traveller. If scheduled matches are moved to another date/time due to TV coverage, Cup round, or other reasons, the football package (ticket and hotel) will follow the new match date/time. Football Travel cannot be held responsible for extra expenses related to moving the original football package. Keeping updated on the clubs' websites for match changes is recommended.

It is impossible to cancel trips due to travel restrictions if it is possible to travel into the country.

Flight changes and cancellations
Flight changes to date before scheduled departure: If your airline changes your flight departure to a date before your scheduled travel date, this is beyond Football Travel's control.
In such cases, you, as a customer, are responsible for any additional accommodation costs, but Football Travel will assist with booking.

Flight changes to a date after scheduled departure: If your airline changes your trip to a date after your scheduled travel date, Football Travel will refund you for the lost nights according to the price you paid for your trip.

Note: It is always the airline's responsibility to inform you of any changes to your flight. Football Travel recommends that you take out travel insurance to cover unforeseen expenses related to flight changes.

Further information: For detailed information about your rights regarding flight changes, please refer to EU Regulation 261/2004. You can find more information about this regulation on the European Commission website.

Flight cancellations: In the event of a flight cancellation, it is the customer's responsibility to seek a refund from the airline concerned. Football Travel does not assist with the refund process, as the airline is responsible for refunding tickets related to cancellations directly to the traveler. We recommend that you contact the airline directly for information about their refund policy and procedure. You can find the airline's contact details on their website. Please note that Football Travel is not responsible for any losses or expenses incurred as a result of flight cancellations and flight changes.

Your Responsibility as a Customer
Every traveller must follow instructions from tour leaders or transport company staff concerning the execution of a trip. The traveller is responsible for any damage caused by violating given instructions or regulations.
The traveller is obligated to:
- respect order regulations applicable to hotels, transport means, etc.
- cover all costs for any damages caused to hotels, transport means, etc.
- behave in such a way that fellow travellers do not feel bothered.

If a traveller significantly neglects these obligations, the right is reserved to exclude the individual from further participation in the trip, respectively, preventing the traveller from starting the trip. In such a case, Football Travel is entitled to credit the total price for the trip. If the trip has begun, the traveller must make the return journey at their own expense without compensation from Football Travel.

When you travel, it is your responsibility to reach your flight departure. You must buy new tickets yourself if you do not reach your flight.

You may get reimbursed for your replacement tickets if you do not reach your flight due to slow check-in, extra security checks, or similar.

Who you should complain to depends on where the problem occurred.

If the problem occurs at check-in or the gate, it is the airline or handling company you should complain to.

If it happened at security check-in, you should complain to the airport.

Traveller information
It is also the Buyer's duty before departure to check that first and last names on tickets, passports, and other documents are correct and match. The name on the flight ticket must be consistent with the name entered in the passport. Otherwise, it can lead to rejection at check-in for the flight. Football Travel assumes no responsibility for the consequences of providing incorrect information.

Passport, Visa, and Vaccinations
If required, the traveller must have a valid passport, visa, and vaccinations. If visa and/or vaccinations are required for Danish citizens, this will appear in our offer or our confirmation. Non-Danish citizens should, for practical reasons, seek information about the requirements set for their country's citizens for entry into the respective travel country before booking.

Please note that all information regarding passports, visas, etc., provided by Football Travel applies to travellers with a Danish passport.

Football Travel's Responsibility
Football Travel's responsibility is limited to the amounts our subcontractors used on the respective trip and can limit their liability to, according to international conventions:
- for air transport: Warsaw Convention
- for sea transport: Athens Convention
- for rail transport: (COTIF/CIF) Convention on International Rail Transport.

Liability in Force Majeure
Football Travel is exempt from liability for defects and/or damages that affect a participant, caused by disasters and other force majeure events, or due to the participant's negligence. Furthermore, Football Travel is exempt from liability for cancellation of the trip or failure to fulfil agreed terms due to external circumstances or third parties, which we, or someone we are responsible for, could not have foreseen with appropriate care at the time of the agreement or have averted.

However, this does not apply if the customer was aware of the relevant event at the time of the agreement's conclusion or if the event was generally known.

In Case of Defects or Delays
If the defects are due to the Buyer's action or omission or circumstances beyond Football Travel's control, e.g., war, riots, unrest, fire, state intervention, seizure, currency restrictions, labour conflicts of any kind, including strikes and lockouts, or similar.

Football Travel does not issue independent guarantees for the booked trips, and the Buyer only obtains the guarantees that the supplier issues to the Buyer.

If you have been unfortunate during your trip and wish to submit a complaint, please send it by mail to our address (not received by email).

Errors and Changes on the Website
Football Travel reserves the right to cancel orders up to 72 hours after purchase if a booking is made between Friday at 12:00 and Sunday at 23:59. On weekdays, a booking can be cancelled up to 48 hours after purchase.

Booking can only be cancelled by Football Travel if it is based on the package being sold out.

Football Travel reserves the right to change and update the rules and conditions that apply to this website. It is, therefore, important and your responsibility to continuously stay informed about changes.

Football Travel reserves the right to cancel orders if there have been errors on the website. Errors can be, for example, in price, package elements, number of tickets, etc.

Information on External Websites
Football Travel has made getting relevant information on other websites easy through links. These websites are beyond Football Travel's control. Therefore, we cannot be held responsible for the content on these pages.

Information about the ordered goods from such websites does not form part of the ordered goods' description in the Buyer and Football Travel agreement.

Complaints
Any claim against Football Travel must be determined according to Danish law. Complaints or lawsuits that the Travel Complaints Board cannot resolve must be resolved by the Maritime and Commercial Court in Denmark.