Most asked
As a ground rule, we do not sell tickets only, but it is possible in some cases.
If you want to buy tickets, only contact us regarding the match you will like to watch.
When you have chosen your tickets, hotel, etc. it is time for payment. When the order is confirmed you will receive an order confirmation immediately by e-mail.
When this is received, you can be sure that we have registered your booking. Remember to check your spam filter.
Later you will receive your travel documents including all necessary info on your trip.
Have you not received your order confirmation? Please check your spam filter, and if the confirmation is not received within an hour, please contact us.
We issue match tickets and airline tickets to the names written on the booking.
If you need to make a name change, Footballtravel.com charges an administrative fee of €70,- per change excluding the suppliers’ fee (E.g. airline).
So if the supplier charges a €100 fee per change, you will pay €170 per change.
On your travel documents, there will be information on how to check-in.
The hotel is reserved in the lead name on the reservation.
So just turn up in reception and present your name. Easy!
You will receive your tickets 24 hours before the match at the latest.
Info about the delivery is included in your travel document. You can read about the different delivery options here.
Matches can be rescheduled up to 3 weeks before the match. At Footballtravel.com we offer a match guarantee, so you are sure to watch the match if it is rescheduled.
You can read about our match guarantee here.
When booking a ticket, it is always for the home section of the stadium. Shirts or merchandise of the opposition team is not allowed.
General questions
Do you sell tickets only?
As a ground rule, we do not sell tickets only, but it is possible in some cases.
If you want to buy tickets, only contact us regarding the match you will like to watch.
Are the prices per person?
Yes, all prices stated on Footballtravel.com is per person.
Can we extend our stay after booking?
Yes, it is possible to extend the trip after booking for a fee.
What happens, when I place my order?
When you have chosen your tickets, hotel, etc. it is time for payment. When the order is confirmed you will receive an order confirmation immediately by e-mail.
When this is received, you can be sure that we have registered your booking. Remember to check your spam filter.
Later you will receive your travel documents including all necessary info on your trip.
Have you not received your order confirmation? Please check your spam filter, and if the confirmation is not received within an hour, please contact us.
I misspelled a name on the booking. What do I do?
We issue match tickets and airline tickets to the names written on the booking.
If you need to make a name change, Footballtravel.com charges an administrative fee of €70,- per change excluding the suppliers’ fee (E.g. airline).
So if the supplier charges a €100 fee per change, you will pay €170 per change.
Is it possible to transfer the booking to another person?
Yes, that is possible. A fee will be added on for name changes for airline tickets.
Can I get my money back after a booking?
No, when the payment is confirmed, we book everything for the trip, and therefore it is not possible to cancel a reservation and get your money back.
We are more than ten travellers. How do we book?
Send an e-mail to info@footballtravel.com with your wishes, and we will help you out.Er I mere end 10 rejsende overgår jeres henvendelse til vores gruppeafdeling.
Tourist tax
Most hotels in France, Italy, Spain and Germany often charge a tourist tax at check-in. This can not be paid in advance. Prices are approximately €2-3 per person per night.
How can I be certain I will get my tickets?
At Footballtravel.com we only use official tickets, and we are Authorized Resellers in several of Europe’s largest clubs.
In the clubs in which we are not Authorized Resellers, we are registered sub-agents. For you, as a customer, this means that if you should be unlucky and lose your ticket, we can always get you a new one!
How do I get my tickets?
Almost every club uses different ways of delivering tickets, and the way your tickets will be delivered will appear on your booking confirmation and travel documents.
You can read more about the delivery methods here.
What happens if a match is rescheduled?
Matches can be rescheduled up to 3 weeks before the match. At Footballtravel.com we offer a match guarantee, so you are sure to watch the match if it is rescheduled.
You can read about our match guarantee here.
Can I wear a shirt of the away team to stadium?
When booking a ticket, it is always for the home section of the stadium. Shirts or merchandise of the opposition team is not allowed.
Are tickets next to each other?
Usually, yes.
Although FC Barcelona uses a ticketing system called smartbooking.
This means that there is a chance that you will be placed like shown underneath. But we do our best to place you next to each other in pairs.
When do I receive my airline tickets?
On your travel documents, there will be information on how to check-in.
How much luggage can I bring?
This depends on the airline. Please check the airlines’ rules.
Do I need check-in from home?
We always recommend to check-in from home. Check-in information is shown on your travel documents.
What do I need to check-in at my hotel?
The hotel is reserved in the lead name on the reservation.
So turn up in reception and present your name. Easy!
When can I access my room?
Check-in and check-out times are shown on your travel documents.
Can I store my luggage at the hotel before check-in or after check-out?
Most hotels offer this service. Just ask!
When I pay for my trip, I always pay for insurance. What does this cover?
Our insurance covers unpredictable situations that affect your possibility to watch the match.
Example: A match is rescheduled due to heavy rain, wind or other cases the effects the match. This insurance covers a new trip for you.
The insurance is mandatory.
What if I am sick and can not travel?
We recommend that you take out an insurance that covers your in case of sickness. Footballtravel.com is not responsible for unused booking due to illness.
Kontakt os på mail eller telefon
No problem, write to us on info@footballtravel.com or call us at +45 72108302.