For us, the responsible handling of personal information collected as part of our company’s operation is crucial to our business goals and reputation. This Privacy Policy explains how your personal information is collected and used when you are a customer, supplier or partner at Football Travel ApS, and how you can gain insight into your own personal information.

Personal data is any information about an identified or identifiable person. An identifiable person means a person who can be directly or indirectly identified by an identification number or one or more elements that are specific to a given person’s identity.

The information we collect about you will be used for various purposes in connection with your customer relationship and the operation of business Football Travel ApS. The information collected may vary depending on whether you are a customer, supplier or business partner, but in general, it will be information regarding customer administration, supplier administration as well as information regarding the rights and obligations of Football Travel ApS.

Failure to provide personal information on your part may mean that Football Travel ApS will be unable to fulfil its obligations in connection with your customer or supplier relationship.

Football Travel ApS basically collects and processes ordinary personal information only. However, in specific cases when making a booking, it may be necessary for us to process sensitive personal data to a limited extent (eg information on special menus on your flight or information on the need for special assistance on your trip) as well as information on CPR numbers (eg in connection with obtaining a passport copy for use in a visa application) in order to be able to deliver the desired trip to you.

Football Travel ApS will typically collect the following information:

4.1 INFORMATION REGARDING OUR CUSTOMERS

Information that you provide to us when you book a trip or create a travel profile with us, eg online via the website or by contacting our travel advisors, including contact information (first name, middle name (s), last name, address, telephone number, e-mail address and position), passport number, bank details, payment card information, information that you give us in relation to your special preferences on the trip (eg information on special diets, need for special assistance in connection with disability or other illness, etc.), health information (for use in treatment trips, sports trips, etc.), information on height, weight, clothing and shoe size (for use in ordering equipment for ski trips, bicycles, sports trips, etc.), the purpose of the trip , information about which languages ​​you speak, citizenship, bonus card numbers, membership of our partners’ associations, contact information for your next of kin, requisition (in connection with is business or treatment travel), information that you give us about your preferences in relation to marketing or communication, as well as information that you give us if you contact us with a question to report a problem, or when you otherwise contact to us in connection with your customer relationship with us.

4.2 INFORMATION REGARDING OUR SUPPLIERS AND PARTNERS

Information that you provide to us in connection with the conclusion of a delivery or cooperation agreement, including contact information ( first name, middle name(s), surname, address, telephone number and e-mail address), information that you provide to us about your preferences in relation to marketing or communication, as well as information that you provide to us if you contact us with a question, to report a problem, or when you otherwise contact us as part of our collaboration.

Football Travel ApS processes your personal information for the purposes stated below. Please note that not all of the stated purposes, categories of information, recipients of information or types of processing of information apply to you in all cases.

Football Travel ApS only processes your personal information to the extent necessary in connection with your customer, supplier or cooperation relationship (taking into account any interests in each case) or by applicable law.

5.1 CUSTOMER ADMINISTRATION

Football Travel ApS processes your personal information in connection with the establishment and ongoing administration of your customer relationship with Football Travel ApS as part of the operation of our company, including booking travel and delivery of our other products (such as visa applications, travel insurance, transfer services, etc.), maintenance of our customer registers, credit assessments, invoicing, debt collection, marketing, statistics, etc. All statistics and analyzes are compiled in an anonymised format and therefore do not contain information that can be directly attributed to you as a person.

5.2 ADMINISTRATION OF SUPPLIER AND COLLABORATION RELATIONS

Football Travel ApS processes your personal information in connection with the administration of supplier and/or cooperation relationships, where you are a supplier or partner or is a contact person for a supplier or a partner that Football Travel ApS works with as part of the operation of our company, including maintaining our CRM register with information about our contact with our suppliers and partners.

5.3 COMPLIANCE WITH APPLICABLE LAWS AND RULES

Football Travel ApS processes your personal information in connection with compliance with laws and regulations, which Football Travel ApS is subject to in connection with the company’s operation or the fulfilment of various reporting or disclosure obligations by applicable laws and regulations.

Football Travel ApS does not use your personal information to make decisions based solely on automatic processing, including profiling.

Football Travel ApS strives to ensure that all personal information we process is correct and up to date. Therefore, we ask you to always notify us of any changes in your personal circumstances (e.g. change of address or payment information), so that we can ensure that your personal information is always correct and up to date.

Football Travel ApS processes the information about you on one of the following grounds: (1) Your consent, (2) conclusion or fulfilment of your contract with Football Travel ApS, (3) consideration of the legitimate interests from Football Travel ApS, i.e. the purposes described above, (4) the fulfilment of a legal obligation imposed on Eventcom, (5) the protection of your or another natural person’s vital interests, (6) the processing necessary to establish a legal claim, asserted or defended, and (7) the treatment is necessary to comply with Football Travel ApS or your labour, health and social law obligations arising from national law or EU law. Also, there may be situations where we process your personal data for third parties’ legitimate interests for the purposes described above, unless the interests of your interests outweigh.

Football Travel ApS only passes on the information to the extent necessary as part of our company’s operation, including delivering your trip and the other products you have purchased from us.

Football Travel ApS will typically pass on personal information to the following recipients in connection with booking a trip and related products:

7.1 GLOBAL DISTRIBUTIONS SYSTEMS (GDS)

A GDS is an IT network system owned or operated by a company that enables transactions between travel industry service providers, mainly airlines, hotels, car rental companies and travel agents. A GDS links services, pricing and booking by consolidating products across the three travel sectors, i.e. flight reservations, hotel reservations and car rentals.

Football Travel ApS uses the following GDSs as part of our company: Amadeus, Worldspan, Saber, Sixt.

7.2 AIRLINES

Football Travel ApS passes on personal information to airlines in connection with booking your trip. To book your flight, we will typically provide information on first name, middle name (s), last name, departure airport, destination, date of departure and return, bonus card number, special requests in connection with your trip, including ordering special menus during the flight and possibly need special assistance on the plane or at the airport for the selected airline.

In connection with travel to certain destinations, we can also pass on information about your passport number to the airline.

7.3 HOTELS

Football Travel ApS passes on personal information to the hotels that you must use on your trip. To book your hotel accommodation, we will typically pass on information about first name, middle name (s), last name, destination, date of arrival and departure, room category, bonus card number, special wishes in connection with your trip, including ordering special meals during the hotel stay and possibly special assistance needs during the hotel stay.

7.4 BUS COMPANIES

Football Travel ApS passes on personal information to bus companies if you are going on a bus trip as part of your booking (e.g., connected with day trips to well-known tourist attractions, etc.). To book your bus trip, we will typically pass on information about first name, middle name (s), last name, pick-up location, date and time for the bus trip, destination and particular wishes in connection with the bus trip, including ordering special menus during the bus trip and possibly need special assistance due to disability or illness.

7.5 SHIPPING AREAS

Football Travel ApS passes on personal information to shipping companies if you are going on a ship trip as part of your trip (e.g. in connection with day trips to well-known tourist attractions, cruises, etc.). To book your ship voyage, we will typically provide information about first name, middle name (s), surname, destination, itinerary, date and time of departure and return journey, passport information and special requests in connection with the ship voyage, including ordering special menus under the sailing and possibly need special assistance while sailing due to disability or illness.

7.6 BED BANKS

A bed bank is an IT network system owned or operated by a company that enables transactions between the travel industry service providers, mainly hotels and travel agencies or the end customer. Football Travel ApS passes on personal information to bed banks to book the hotels you must use on your trip. To book your hotel accommodation through a bed bank, we will typically pass on information about first name, middle name (s), surname, destination, date of arrival and departure, room category, bonus card number, special wishes in connection with your trip, including ordering special meals under the hotel stay and possibly need special assistance during the hotel stay.

Football Travel ApS uses the following bed banks as part of our company: Expedia.

7.7 TRAVEL AGENTS

If you as part of your trip need to participate in excursions or need a transfer, Football Travel ApS can pass on personal information to travel agents. The travel agent has the task of arranging the excursion or transfer in question when ordering the desired services from local suppliers at the destination. For use in booking your excursions, transfers, etc. we typically pass on information about the first name, middle name (s), surname, date and time of arrival and/or departure, type of vehicle, destination and particular wishes in connection with the transfer or excursion, including ordering special menus and possibly need special assistance due to disability or illness.

7.8 INSURANCE COMPANIES

As part of booking your trip with us, you have the opportunity to purchase a travel and/or cancellation insurance. If you wish to purchase such insurance, we will pass on personal information to the insurance company to take insurance with them. To take out a travel and/or cancellation insurance, we typically pass on information to the insurance company about the first name, middle name (s), surname, e-mail address, destination, date of departure and return and travel type.

Football Travel ApS cooperates with the following insurance companies as part of our company: European, Gouda.

7.9 EQUIPMENT RENTAL COMPANIES

As part of booking your trip with us, you have the opportunity to rent any equipment that you may need on your trip, e.g. bicycles, ski equipment, diving equipment and the like. If you want to rent such equipment, we will pass on the information to the company at your destination from which you will rent the equipment. For equipment rental, we typically pass on information to the rental company about the first name, middle name (s), surname, type of equipment, pick-up location, rental period and information about height, weight, clothing and shoe size.

Due to the nature of the business of Football Travel ApS, your personal information may be passed to countries outside the EU / EEA in connection with booking a trip with us. To provide our services to you, we must, in some instances, use partners and suppliers outside the EU / EEA.

Without the ability to transfer your information to recipients outside the EU / EEA, Football Travel ApS may not deliver the desired trip to you. This applies if booking your trip presupposes that data is transferred to recipients outside the EU / EEA, e.g. to be able to book flights, hotels, etc. at your travel destination.

The data protection legislation in these countries may be more lenient than it is in Denmark and the rest of the EU / EEA, as in most cases these will be countries where the EU Commission has assessed that the level of data protection is not on a par with the level of data protection within EU / EEA.

If this is practically possible for us, the transfer of your data will take place based on the standard transfer contracts prepared by the European Commission, which have been specially designed for this purpose. As far as transfers to the United States are concerned, these will, as far as possible, take place based on the Privacy Shield. The Privacy Shield is an agreement between the EU and the US that sets out, among other things, a strong set of data protection rules and security measures that US companies that join the scheme are required to comply with when processing personal data.

In some cases, however, it will not be practicable for Football Travel ApS to enter into a standard transfer contract or use the Privacy Shield as a legal transfer basis. In this type of case, the transfer of the information will be based on Article 49, 1 (b) of the Data Protection Regulation, as the transfer of your data to the country in question is necessary for the fulfilment of the contract between you and Eventcom (booking your trip) or consideration of the implementation of measures taken at your request before the conclusion of such a contract (e.g. in connection with the submission of a qualified tender as mentioned above under section 7).

Therefore, it is essential that you know that the transfer of your data to countries outside the EU / EEA in connection with booking a trip with Football Travel ApS means that your data will not enjoy the same protection as under Danish or EU law.

In no case will Football Travel ApS pass on your personal information to recipients outside the EU / EEA, unless this is necessary to carry out our business and meet your needs by, for example, delivering the desired trip to you.

Personal data is not stored longer than necessary to fulfil the purpose for which it is collected, unless the storage is required to meet national legal requirements, including statutory storage periods connected with bookkeeping, etc.

It is the policy of Footballtravel.com to protect personal information by taking adequate technical and organisational security measures. When your personal information is no longer needed, we will ensure that it is deleted securely.

You have the right to exercise your rights under the applicable data protection law at any time. You can, among other things, request insight into the personal information that Footballtravel.com has, as well as to object to the processing of the information, including objecting to automated decisions and profiling or the use of your data for direct marketing. You can also request the correction or deletion of any incorrect information about yourself, withdraw consent to your data processing, and exercise your right to data portability.

If you wish to assert one or more of your rights, please contact us by email:
info@footballtravel.com. Your request will be processed by the applicable data protection laws at any time.

We continuously evaluate and updates this Privacy Policy. Therefore, you should regularly check this Privacy Policy for any changes that may affect our processing of your personal information.