The Covid-19 period is an uncertain time for the live event industry. Over the past months, the stadiums and event venues were closed for spectators as restrictions did not allow fans to visit their beloved football stadium, artist or any other live event. The new sports season has started already, but unfortunately there are still few opportunities for fans to visit events and matches.
The tickets and hospitality packages we do offer online are based on updated allocations that we can offer, everything in cooperation with the official partners we work with.
There might be a chance that the event that you would like to visit, will change in regards to the allowance of spectators and travel restrictions to and from the event country may appear. To make sure that you are able to book safely, all bookings will be guaranteed of the Footballtravel.com Insurance.
CANCELLATION DUE COVID-19
For all bookings made through our website, we will allow free cancellations and full refunds if the beloved event is played without spectators or cancelled (due Covid-19).
The following scenarios and solutions are to be taken into account:
SCENARIO 1: THE ORDERED MATCH OR EVENT IS CANCELLED OR WILL BE PLAYED WITHOUT AN AUDIENCE.
In case of a ticket or hospitality package order, without a hotel booking, the full amount of the order will be refunded. This will be the case for any event which is cancelled or played without spectators. You will have the option to keep the order amount as a credit to be used for another event, or receive a refund per bank transfer for the full amount of the order. The refund will be settled at latest two weeks after the original event date.
Ticket/hospitality and hotel booking
In case of a ticket and hotel package, and the event is cancelled 3 days (72 hours) or more in advance of the check in date of the hotel, Footballtravel.com guarantees a full refund of the complete order. This includes the event ticket and the hotel booking. You will have the option to keep the order amount as a credit to be used for another event, or receive a refund per bank transfer for the full amount of the order. The refund will be settled at latest two weeks after the original event date.
In case the event is cancelled from 72 hours before the check in until the start of the event, we guarantee a refund of the ticket/ hospitality package, but cannot guarantee a refund of the hotel booking. We will try our best to get a refund of the hotel booking, however the hotels we offer online are guaranteed of a free cancellation until 72 hours before the check in. The solution for the hotel booking amount will vary per hotel, we will find a correct solution for every client.
SCENARIO 2: THE EVENT WILL TAKE PLACE WITH AN AUDIENCE, BUT TRAVELLING FROM THE GUESTS HOME COUNTRY IS FORBIDDEN.
14 days prior the event, we will check the travelling restrictions from the departing country to the destination. In case there are no travelling restrictions at this stage, the order will be kept as it is. In case the travelling restrictions change from 14 days until 3 days before departure to the destination country, and the client is not able to travel due to travel restrictions, Footballtravel.com will refund 75% of the order value. This will be applied to ticket only orders as well as ticket and hotel packages. From 3 days (72 hours) before the check in date of your hotel, we will try to cancel the hotel booking and try to resell the match tickets, but unfortunately no guarantees can be given in advance.
SCENARIO 3: THE EVENT WILL BE POSTPONED AND PLAYED WITH AN AUDIENCE AT A LATER DATE.
In case the ordered match is postponed to a different date and will be played with spectators, you will have two options:
1) Keep the order for the new date. This will be a 1-on-1 swap. In case a hotel is booked, we will transfer the hotel booking to the new date. Our customer service team will be in touch about the new travelling dates and confirm the new hotel booking on the date that is requested by the client.
2) In case a guest cannot attend the new event date, a 100% credit voucher will be given out to be used on any other event that Footballtravel.com offers online.
SCENARIO 4: THE NUMBER OF ALLOWED SPECTATORS CHANGES IN THE PERIOD BETWEEN A BOOKING AND THE EVENT DATE.
It is not unthinkable that (local) governments will decrease the number of spectators allowed to visit the event after your booking was confirmed. In the (unlikely) situation that we are not able to provide seats to the ordered event, we will give clients the option to either set the booking to another event or we will provide a refund of the booking.
We are in close contact with event organizers and official partners to supply the most accurate allocations in times of partial stadiums and venues. As soon as the situation changes, our dedicated customer service team will be in contact as soon as possible to find the best possible solution.